Walmrt Understaffing within the store – One employee from Wisconsin told Business Insider that they felt their team didn’t receive “enough help or equipment to complete the job.” A Walmart manager also wrote in a 2017 Reddit AMA that their store experienced a distinct “lack of staff,” which they said was the reason why a lot of cash registers often went un-manned on busy days.
“As a manager, I spend a lot of time on a register myself trying to cut down lines but there are tons of managers who won’t carry it upon themselves to do that,” the Walmartone manager wrote. Previous news reports have indicated that the matter of understaffing at Walmart is actually a company-wide phenomenon.
“Understaffing from the sales floor towards the front end has greatly affected a store,” Walmart customer care manager and union-backed OUR Walmart member Janet Sparks told The New York Times in 2014. This challenge isn’t unique to Walmart, though. In 2016, employee engagement platform WorkJam discovered that 89% of retail shops were understaffed each week.
And employees reported the problem of understaffing came with a potentially positive byproduct: many stores constantly have a lot of hours designed for employees who would like to drive them on. “Working with Walmart is actually fantastic,” associate Carolyn Warhurst wrote on Quora, citing the abundance of working hours as well as the constant stream of customers. “Because they may have constant customers and individuals have constant needs for daily essentials and supplies, they usually have hours!”
Getting recognised for effort – “If you strive and don’t fool around, your managers will often provide you with the hours and call you in over other associates,” former Walmart1 associate Crystal Linn wrote on Quora.
But being a go-to associate also comes with its own challenges. “They will quickly contact you in constantly and, if you refuse, they will likely get upset,” Linn wrote. “Especially for those who have a medical history of going in, so then they expect you.”
Rude customers – Just like all retail workers, Walmart associates sometimes suffer from some pretty nasty customers. Linn blamed the abusive behaviour on the “bad stigma surrounding my walmart schedule employees for being ignorant and high school drop-outs. Customers will treat you therefore.” “I even experienced a woman ask me once, ‘Do you even really know what an electric powered uckjbo opener is?’ after I showed her in which the handheld ones were located,” she wrote on Quora.
Godfrey wrote that some customers behave “as if you’re not superior to an untouchable or something.” “I is in college then graduate school while working there part time, yet still I’d have customers call me ‘dummy’ to my face simply because they were unhappy with something,” Godfrey wrote.
The company donates more income than it might seem – “Walmart does a great deal for communities, but it rarely puts that information forward,” a staff member of 12 years told Business Insider. “Whether it be natural disasters, raising money for disadvantaged people, or rebuilding communities, Walmart has always been there silently getting people and places back on the feet.”
Walmart has consistently been ranked as among the most charitable companies in the usa. In fact, based on Walmart’s Giving Back report as published on The Motley Fool, the retail giant gave $US1.4 billion to charity back in FY2016.