There is a lot of things they don’t teach at Harvard Business School, and there is actually a book about the subject that you can buy; it mostly discusses relationship building and just how company is about people, not about textbook strategies. Indeed which is a truism, but, when we discuss bangkokpost.com, we quite often do not understand just what this means.
Allow me to explain a thing that we used to do, before my retirement. The thing is, I ran a franchising company and I made sure that each new market that we opened, that I was there for the launching of the franchises. In fact, I often sat with the blitz marketing team, which would go out and help set up these new franchises and obtain inside their first batch of brand new customers.
We did things so untypical of MBA management strategies that I’m positive that I explained it some of the professors of any of the universities teaching business school would drop their jaw. We used to order pizzas brought to hotel lobbies, and that we would create poster boards with maps scotched tape to them, along with a shoebox packed with highlighters, aerial photos, and lists and lists of potential customers in the area.
We would also provide two or three phone books around, and that we would literally map out the area, get everyone riled-up and ready to go. Which would become our command and control. I could remember having three mobile phones strapped to my belt attempting to handle all the incoming calls of all teams in the area, while still running the complete business.
The fact is that if you want to win markets, you must dump the MBA textbook and go for it. That is certainly if you want to win market share, decimate your competition, and collect all the best and most loyal customers.
Quite frankly, I don’t mind what any MBA professor says, because odds are they’ve never produced a payroll inside their entire lives, and furthermore, as my way works! The truth is, as being an entrepreneur, I only value winning, and that’s what organization is about. So, why not throw a pIn business just about the most important things to ensure is that you possess the proper tools to help make your small business operate correctly. This is also true within the hotel and hospitality industry, as keeping track of your client’s reservations, your accounting and all of other aspects of your hotel is extremely important to the continued success of the business. One way to make sure that your organization is on top of these crucial sides is by using good quality hotel management software. Having this hospitality software will help you maintain your hotel business running efficiently and your customers returning because of your excellent customer support.
Great hotel management software comes with modules which cover different aspects of the hotel management side of this industry. It can include modules to monitor reservations, room service, restaurant bookings, staff, stock control and accounting, which lets you keep track of all of your information. Good hotel management technology can do all rlftda in on a single user friendly program that can save you lots of time and money by streamlining these processes.
Your integrated solution should include point of sale software which will keep tabs on sales made within the hotel. Whether your clients are purchasing items from the gift shop, purchasing room service or paying their bills, this software will keep track of it. It is going to create professional receipts and provide detailed reports to assist you manage your business better.
Another important a part of hotel management application is the module that keeps a record of calls and calculates the price of these calls for the client. It will help to add the expense of local and international calls to the client’s bill while they are ready to check out. This offers the customer a detailed listing of calls which they made during their stay, in order to check it for accuracy.